Aceni – your multichannel communication platform

Yes. We recommend;

• Documents under 15 pages mail in C5 envelopes.
• Documents of 16-79 pages mail in C4 envelopes.

Documents 80 pages and over are packed as needed and sent by next day packet post or courier.

Yes you can. We do however recommend our ‘white-paper’ solution. We print your letterhead and document content at the same time, so you no longer need expensive letter headed paper. This cuts your stationery expenditure and the cost to ship and store letterhead paper.

You can supply envelopes with your return address on or we can use ours and manage the returns for you.

Yes. No problem.

Overseas organisations sending mail to the UK can also benefit. Documents can be uploaded anywhere in the world for printing and mailing locally in the UK: saving time and money.

Yes we produce large format documents and offer braille versions.

Aceni is a secure, complete multichannel communications platform and document automation service for your outbound and inbound customer communications. It enables you to automate, control and manage the production, distribution and processing of time-critical customer and employee letters and information, via one or many channels of your choice: print and online.

You gain powerful document automation options through Aceni’s cloud-based software and remove manual tasks, as our high-speed, GDPR compliant UK production centre processes your outbound and inbound communications.

The simplicity of this multichannel communication system means that, whether you’re communicating via web, print, hybrid mail, email or text, you can control everything through Aceni.

Days or weeks. If you have a simple print project and call today, you could be sending and saving with Aceni tomorrow. For projects that need a secure branded web portal and/or complex print projects with different configurations and enclosures, that needs longer to scope and deliver. In these cases we will always take time to understand your needs and provide an accurate timescale.

Our strength is delivering communications that are expected by your employees, customers or suppliers. These are documents, usually A4 in size, but not exclusively, that need to arrive by a given time. They contain personal, sensitive or transactional information so you need to entrust them to a supplier that is focused on data security and can deliver them quickly: online and by print and post. That’s us.

Aceni offers options to track documents during the production and delivery processes and audit reports to help you with controls and compliance.

Lots. Beyond standard contact details we can create dynamic documents in print and online that use different images, different blocks of content, varying enclosures. Our implementation experts can guide you through the options.

Lots. We’re very personable and at the end of the phone or email should you need us. Support is tailored to your project. We have dedicated account managers and experienced implementation teams to guide you at every stage. Features like live chat are also very popular with 98% of people getting answers to their questions and back to work in under 5 minutes.

Yes. You can select to make the documents we generate available in print and online. Some clients actually send an online version first and set triggers to send a print copy only if the online version isn’t viewed.

Virtually yes. We work with XML, CSV, TXT, PDF, DOCX files and more from Payroll, Finance, HR, Marketing and Customer Service systems. You can send a test file without making any commitment to buy and we’ll give you an indication of whether the data is useable.

No. It helps for alerts when new documents are available to view online, but we can use other data for username and password information.

No. We take pre-merged letters and process them every day, but equally we receive lots of data files with templates and lookup tables and provide the document generation as well as production.

We deliver notification emails or text messages directly to your customers/employees to alert them when a new document is ready to view online.

We agree when scoping the project how to flag the data for our systems to recognise the correct distribution channel.

Aceni applications are regularly penetration tested by independent cybercrime experts.

The length of time varies and is driven by the data type and project. We recommend to clients that we only store data for as long as is needed for processing and to comply with any applicable legislation.

Very secure. Data and documents are uploaded over pre-agreed secure connections. The information is then securely hosted at our UK data centres and/or printed and mailed from our ISO27001 accredited and GDPR compliant UK production centre.

Aceni is not available on any app store. But when your customers/employees login to view documents generated online with Aceni, they will see a site optimised for mobile devices and they can easily save a shortcut for the Aceni web portal to their mobile device screen for quicker access.

A computer connected to the internet, with a web browser to be able to access Aceni applications online and for data transfer. That’s it.

There is no software to download and install: making deploying and maintaining Aceni across teams a breeze.

All client data we process is hosted securely in the UK.

We don’t believe email is a secure channel of communication. That’s why we use it for notifications and alerts, but will never attach a document that contains sensitive personal data.

Yes definitely. We will work with you to understand your requirements and guide you through the process. During the planning stage, key factors such as inbound mail volumes, document types you receive, what you would like to capture, will be covered to optimise the service you receive. A unique PO Box will be set up as part of the implementation.