
Automate, control and deliver your outbound customer documents to achieve digital transformation in weeks.
Request a demoPay as you use Aceni, not per user or document click.
Implement Aceni in weeks not years and see returns much sooner.
Meet regulatory and data protection needs with a proven UK partner.
Simply, Aceni by Datagraphic is a multichannel communication system that provides secure document automation for web, print, email and text communications.
Powerful and agile, it works with your existing systems – without you needing to install additional software or pay further license fees.
You’ll see the benefits of the automation process as soon as you start using Aceni and working with the Datagraphic team – a quick result without capital costs that will transform how you work.
Get in touch to find out how Aceni can improve your business.
How does Aceni work?Aceni automates the production and delivery of your customer, supplier and employee-facing communications.
How? Using data from your existing systems, it applies rules and logic to automate tasks. This means it can:
What does this mean for you? By automating manual tasks, you save time and staff resource, as your team will be able to focus on more high-value work.
Aceni takes over your outbound communications, and can:
That means you’ll have all the control of completing communication tasks manually – including sign-off and prioritisation – while saving time.
The simplicity of a multichannel communication system means that, whether you’re communicating via web, print, email, hybrid mail or text, you can control everything through Aceni:
This makes communicating with your customers, employees and stakeholders straightforward, however they like to be reached, as Aceni works with all of your communication channels. We understand how difficult and time consuming customer communication management can be.
Take a look at Aceni’s features and benefits, and what they mean to you:
You won’t be charged licence fees because we don’t believe in them. That means you pay for the documents you output, so there are no surprise costs.
Because Aceni can consolidate data across different line-of-business systems, you’ll get consistent customer-facing documents across your channels.
You’ll be able to scale your document automation up (or down) when you need to. Aceni removes the cost, resource and non-delivery risks around fluctuating demands.
Turn your data into customer-facing documents and present them online in minutes - or print and mail them the same day.
Get clear, accurate communications - and reduce the need for service errors - using Aceni’s logic, rules and document content controls.
Monitor costs, analyse engagement and improve future communications around your secure documents thanks to Aceni’s range of reports and audit trail.
Whether you’re printing and mailing information, sending text and email notifications or hosting documents securely online, having a multichannel communication system like Aceni makes it super easy to manage.
Start reaping cost and time savings in a matter of months thanks to Aceni’s quick and easy implementation.
There’s no need to install new software or run manual upgrades: Aceni fits around your existing systems. Document automation has never been so easy.
You can be confident that your data and documents are in safe hands because Aceni is protected by tough infrastructure in the UK.
Focus on higher value tasks thanks to Aceni. It automates fragmented, manual and repetitive processes so your documents are produced and delivered more quickly and accurately.
Get peace of mind knowing Aceni is powered by Datagraphic’s highly experienced technical experts who are here to support you at every stage of your document automation journey.
From the initial scope to going live and beyond, implementing Aceni is a joint effort between you and the Datagraphic team.
We’ll work with you to realise your project ideas and organise your document automation without the disruption of new software, hardware or having to recruit additional people.
Our team will work with you to review your current document processes, systems and data, including:
Though there’s lots to review, our Aceni experts have a keen eye for detail and do this day in, day out, so you can rely on their knowledge and experience.
We don’t do ‘off-the-shelf’; instead, we’ll set up a package of Aceni options around your specific needs.
Once implemented, you’ll have time to test and review your new multichannel communication system to make sure Aceni meets your needs.
And now for the best bit – the great communications that sit at the heart of everything we achieve together.
We’ll support you when it comes to telling your colleagues and stakeholders about Aceni and how to make the most of it.
And when you’re ready, we’ll agree on a go-live date and work together to achieve it.
Watch our video to hear one of our experts talking about helping a client through their Aceni journey.
If you’d like to know more about how Aceni can work for you, book a demo.
You won’t be charged for licence fees when you use Aceni. Instead, we set the system up to suit the documents you want to automate and the distribution channels you want to use.
We’ll then agree a sensible price for the options you select.
Invoices, Customer Letters
100% Print & Post
Daily
£8,500
£5,500
Benefits Statements, Compliant Letters, Planning Letters, Refuse Collection Letters, Building Control Notifications, HR Letters and Finance Letters
100% Print & Post
Weekly, Monthly & Annually
£192,000
£96,000
Statements, Remittances, Payslips P60s, P11Ds, Whiteslips, Dunning Letters, Adhoc Supplier Letters
98% Print & Post 2% Online
Daily, Weekly & Annually
£583,000
£315,000
Don’t worry if you can’t find the answer you’re looking for: use the live chat option on this screen and get an instant response (from a human!) – or by giving us a call.
We tailor Aceni pricing to your needs. Some customers spend just a few hundred pounds each year, others hundreds of thousands. A typical cost breakdown consists of:
There is no software to buy, consultancy fees to pay or hardware to purchase so the cost of set-up and ownership is very competitive.
Yes, but designed to your needs. The complexity of your project often defines the type and length of contract. For example a customer using Aceni to automate the printing of a hundred documents a month might opt for a ‘pay-as-you-go’ arrangement. But an Enterprise transmitting data for print and digital communications across many departments, might like the security of a 3 year contract.
There are no license fees, Aceni is Software-as-a-Service and you pay for each document you upload/print not per user or document viewed.
No. We can print and post just one document or deliver one document online.
Yes. We recommend;
Documents 80 pages and over are packed as needed and sent by next day packet post or courier.
Yes you can. We do however recommend our ‘white-paper’ solution. We print your letterhead and document content at the same time, so you no longer need expensive letter headed paper. This cuts your stationery expenditure and the cost to ship and store letterhead paper.
You can supply envelopes with your return address on or we can use ours and manage the returns for you.
Yes. No problem.
Overseas organisations sending mail to the UK can also benefit. Documents can be uploaded anywhere in the world for printing and mailing locally in the UK: saving time and money.
Yes we produce large format documents and offer braille versions.
Aceni is secure document automation. It enables you to automate, control and manage the production and distribution of time-critical customer and employee letters, via the channels of your choice: print and online.
Days or weeks. If you have a simple print project and call today, you could be sending and saving with Aceni tomorrow. For projects that need a secure branded web portal and/or complex print projects with different configurations and enclosures, that needs longer to scope and deliver. In these cases we will always take time to understand your needs and provide an accurate timescale.
Our strength is delivering communications that are expected by your employees, customers or suppliers. These are documents, usually A4 in size, but not exclusively, that need to arrive by a given time. They contain personal, sensitive or transactional information so you need to entrust them to a supplier that is focused on data security and can deliver them quickly: online and by print and post. That’s us.
Aceni offers options to track documents during the production and delivery processes and audit reports to help you with controls and compliance.
Lots. Beyond standard contact details we can create dynamic documents in print and online that use different images, different blocks of content, varying enclosures. Our implementation experts can guide you through the options.
Lots. We’re very personable and at the end of the phone or email should you need us. Support is tailored to your project. We have dedicated account managers and experienced implementation teams to guide you at every stage. Features like live chat are also very popular with 98% of people getting answers to their questions and back to work in under 5 minutes.
Yes. You can select to make the documents we generate available in print and online. Some clients actually send an online version first and set triggers to send a print copy only if the online version isn’t viewed.
Virtually yes. We work with XML, CSV, TXT, PDF, DOCX files and more from Payroll, Finance, HR, Marketing and Customer Service systems. You can send a test file without making any commitment to buy and we’ll give you an indication of whether the data is useable.
No. It helps for alerts when new documents are available to view online, but we can use other data for username and password information.
No. We take pre-merged letters and process them every day, but equally we receive lots of data files with templates and lookup tables and provide the document generation as well as production.
We deliver notification emails or text messages directly to your customers/employees to alert them when a new document is ready to view online.
We agree when scoping the project how to flag the data for our systems to recognise the correct distribution channel.
Aceni applications are regularly penetration tested by independent cybercrime experts.
The length of time varies and is driven by the data type and project. We recommend to clients that we only store data for as long as is needed for processing and to comply with any applicable legislation.
Very secure. Data and documents are uploaded over pre-agreed secure connections. The information is then securely hosted at our UK data centres and/or printed and mailed from our ISO27001 accredited and GDPR compliant UK production centre.
Aceni is not available on any app store. But when your customers/employees login to view documents generated online with Aceni, they will see a site optimised for mobile devices and they can easily save a shortcut for the Aceni web portal to their mobile device screen for quicker access.
A computer connected to the internet, with a web browser to be able to access Aceni applications online and for data transfer. That’s it.
There is no software to download and install: making deploying and maintaining Aceni across teams a breeze.
All client data we process is hosted securely in the UK.
We don’t believe email is a secure channel of communication. That’s why we use it for notifications and alerts, but will never attach a document that contains sensitive personal data.
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