Confidentiality
We protect sensitive information through strict access controls and regular security audits.
Our security is built in, not bolted on
As a document automation company, we deliver physical print, digital communications and secure print services.
Our expertise in managing complex data and secure processes enables us to support public and private sector organisations like yours, ensuring the safe, compliant handling of information at every stage, from creation through to delivery
Sectors served
How we protect and process your data securely
You can rely on Datagraphic to act as a trusted data processor, managing your information with care, security and full regulatory compliance.
We support organisations handling highly sensitive communications, including payslips, financial statements and medical correspondence, so robust data protection underpins everything we do.
Our security framework is built on strict internal controls, certified standards and continuous staff training. With ISO 27001 and Cyber Essentials certification, alongside full GDPR compliance, we ensure your data is processed securely, consistently and responsibly at every stage
Trusted, audited, and continuously improving
We work to internationally recognised standards to ensure your data is protected. Our experience in managing detailed Information Security requirements and external audits allows us to consistently meet and exceed expectations.
Our approach is proactive, and we continually refine our Information Security Management System. To guarantee that our data is handled responsibly, securely and in line with best practice at every stage
Certified security and compliance standards
Our data security model is built around three core principles
Integrity
We maintain the accuracy and reliability of data through rigorous testing and independent security assessments.
Availability
We ensure systems remain resilient and supported by Business Continuity and Disaster Recovery planning.
Security assurance and documentation
To support your governance and compliance requirements, we provide transparent security assurance documentation and are fully equipped to respond to detailed security questions.
You can request supporting evidence of our certifications, controls and security posture to assist with your internal audits, supplier assessments and regulatory obligations.
Specialist security standards for regulated sectors
Alongside our core certifications, Datagraphic also holds specialist security standards for organisations working in highly regulated sectors.
Here are some examples:
DCB0129 Clinical Risk Management Standard
DCB0129 is a healthcare standard focused on managing clinical risk.
Achieving this standard reflects Datagraphic’s commitment to secure digital systems and solutions that support healthcare communications.
Police Approved Security Facility
PASF recognises facilities that meet strict security requirements for handling sensitive police-related information.
Datagraphic can operate in secure environments for high-security communications and workflows.
Trusted Information Security Assessment
TISAX is a recognised security standard used across the automotive supply chain.
Our certification demonstrates that we meet the requirements
for handling sensitive automotive data and communications securely.
Secure document automation across platforms
Our Aceni and Epay platforms enable secure document automation across print, digital and hybrid environments.
From inbound to outbound communications, we support a full spectrum of secure communication channels.
Our clients process some of the most sensitive documents. Here is how our security posture ensures our operations are certified, audited and continuously maintained.
Encryption in transit and at rest
All data is encrypted during transmission and throughout its storage lifecycle, including the retained communication record.
ISO 27001 certified
Our Information Security Management System is independently certified to ISO 27001 and audited annually.
Cyber Essentials certified
We are certified under the NCSC Cyber Essentials scheme, validating our protection against common cyber threats.
Access logging and audit trails
All access to client data is logged and attributable. Role-based access controls ensure only authorised users can access systems, with audit records available on request.
72-hour breach notification
In the unlikely event of a security incident, affected clients are notified within 72 hours to support regulatory obligations.
Physical security
Our production facility operates under strict access controls, with only authorised personnel permitted access to systems and document workflows.
Frequently Asked Questions about data security
We have answered some of the most common questions about how we manage, protect and process your data. These FAQs provide clarity on our security standards, certifications and controls, helping you understand how we maintain secure and compliant document automation across all services.
Can you support our internal security and procurement assessments?
Yes. We regularly support detailed security reviews and procurement processes, providing documentation and responses to help you meet internal governance and compliance requirements.
What security documentation can you provide?
We can provide a range of supporting materials, including certification evidence, policy summaries and responses to security questionnaires, to assist with audits and due diligence.
How do you support us as a data controller?
As your data processor, we handle data in line with your instructions and applicable regulations. Our role is to ensure secure, compliant processing, while supporting your responsibilities for oversight and governance.
Can we request visibility or reporting on data handling?
Yes. We provide transparency through reporting and audit records where required, giving you visibility and assurance over how your data is processed.
How do you ensure consistency across different communication channels?
We apply the same security standards and controls across all services, ensuring a consistent approach to data handling regardless of channel or format.
How do you maintain and improve your security standards over time?
We follow a continuous improvement approach, regularly reviewing our systems, processes and controls through audits, testing and internal governance to maintain high standards of security and compliance.
Who is responsible for managing information security within your organisation?
Information security is managed through defined roles and responsibilities across the business, with dedicated oversight to ensure policies are maintained and effectively implemented.
How do you ensure data is handled securely across all stages of processing?
We apply consistent security controls throughout the full lifecycle of data processing, ensuring information is managed securely from receipt through to delivery across all services and communication channels.
Speak to our security team
We regularly work with data controllers to provide security information, respond to questions and support compliance reviews.
Whether you need certification evidence, policy details or guidance on our controls, we can provide what you need to complete your due diligence with confidence
