Our Trust Centre

Datagraphic is extremely committed to safeguarding the privacy of your personal information. Any details relating to your personal information will only be used following this policy.

(1) What information do we collect and hold

Datagraphic may collect, store and use your personal information, including your name, address, telephone number, email address, bank details (for payments) and any additional personal details you choose to provide to us.

Datagraphic collects and holds personal data:

1. Provided by you when completing forms on our website, at events, by phone, email, post, or when you communicate with us via social media
2. About the Products/Services we provide to you: for example, purchase history, delivery points, special requirements, what you paid and the way you use our Products/Services
3. About your computer and your visits to our websites, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit and page views in line with our Cookie Policy
4. Gathered from phone calls, internet research, recommendations and data providers of people with job roles relevant to the Products/Services we offer and work in limited companies and public sector organisations.

(2) Using your personal information

Datagraphic may use your personal information to:

1. improve your website browsing experience; we use Google Analytics and Web Success Insights to improve our website and to identify your visits and improve the relevance of the information we provide to you;
2. send to you Products/Services purchased from us;
3. send statements and invoices to you and collect payments from you;
4. send you commercial communications to provide a good service to you;
5. send you email notifications that you have specifically requested;
6. send you marketing communications, including periodic emails, direct mail, free white papers, webinars, marketing guides, news and service updates, along with event invitations relating to activities relevant to your job role;
7. answer your questions and resolve issues you might have with our Products/Services

Datagraphic may communicate with you by email, telephone, post or other technology. You can inform us anytime if you no longer require marketing communications by updating your preferences on our website. If you tell us not to send you marketing messages, we will stop sending them. However, we will still need to send you service-related commercial messages, as necessary, to meet our contractual obligations to you.

(3) Sharing your personal information

At times, it is necessary to share your personal data with our employees, suppliers and sub-processors insofar as reasonably required to provide Products/Services or marketing information to you. Also, we may disclose your personal information:

1. to the extent that we are required to do so by law;
2. in connection with any legal proceedings or prospective legal proceedings;
3. to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk);
4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
5. to any person we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Where it is necessary to share your data, Datagraphic will only use carefully selected third-parties that meet our standards on data security.

Except as provided in this privacy policy, Datagraphic will not provide your information to third-parties without your explicit consent.

(4) Links to other websites

Datagraphic’s websites and emails may contain links to other websites of interest. However, once you have used these links, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

(5) International data transfers

Information that Datagraphic collects may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.

Information you provide may be transferred to countries (including the United States, Japan, and other countries) that do not have data protection laws equivalent to those in force in the UK or the European Economic Area.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

Datagraphic shall implement and maintain the technical and organisational measures required in relation to Personal Data processing. Security measures will be appropriate to protect Personal Data, and in compliance with the UK GDPR, Datagraphic shall make sure all persons authorised by it (or by any sub-processor) to process the personal data are subject to a binding written contractual obligation to keep the data confidential: except where disclosure is required under Applicable Law.

(7) Your rights

You have the right to access the personal information Datagraphic holds about you at any time. A Data Subject access request must be made in writing to Datagraphic at one of the addresses below. Information will be provided to you free of charge within a reasonable time of receiving your request.

(8) Retention and Right to Erasure

Your personal data will be held in accordance with relevant data protection laws and retained for as long as is necessary:

1. for seven years, where personal data is relevant to Product/Service records to assist Datagraphic in providing a high-quality and consistent service
2. for three years, in the case of sales and marketing records, to assist Datagraphic in responding to your enquiries accurately
3. for three years, where personal data is given based on ‘Consent’, with the option to opt-out at any time
4. for one yea,r where data is researched with the option to opt-out at any time

If you feel we are no longer entitled to process your personal data, you can request that we delete the information we hold on you. Please contact us to make this request.

(9) Contacting us

If you wish to exercise one of your rights as defined in this policy or have a question about anything contained in this policy, please contact us by one of the following means:

By email:              Marketing
By phone:            +44 (0)1246 543010
By post:                Datagraphic, Ireland Industrial Estate, Adelphi Way, Staveley, Chesterfield, S43 3LS

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Legitimate Interests Assessment (LIA)

To comply with UK GDPR, Datagraphic has carried out a Legitimate Interests Assessment (LIA), which is documented here. Please note this assessment relates only to data captured, processed and stored for the marketing and sales of Datagraphic products and services. It is not an assessment of data supplied by clients (as the Data Controllers) to Datagraphic (as the Data Processors).

What is a cookie?

Cookies are text files containing small amounts of information downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at:

www.allaboutcookies.org
www.youronlinechoices.eu

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. The cookies on this website have been categorised based on the ICC UK Cookie Guide’s categories.

Category 1: strictly necessary cookies

These cookies are essential to enable you to move around the website and use its features.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these types of cookies on your device.

Category 4: advertising cookies

These cookies collect information about your browsing to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.

These terms of use govern your use of our website. By using this website, you accept these terms in full. If you disagree with any part of these terms of use, you must not use this website.

(2) Licence to use the website

Unless otherwise stated, we or our licensors own the website’s intellectual property rights and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

1. Re-publish material from this website (including republication on another website)
2. Sell, rent or sub-license material from the website
3. Show any material from the website in public
4. Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
5. Edit or otherwise modify any material on the website; or
6. Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

(3) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automatic data collection activities (including, without limitation: scraping, data mining, data extraction and data harvesting) on or about our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(4) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website, nor do we commit to making sure that the website remains available or that the website’s materials are kept up-to-date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(5) Limitations and exclusions of liability

Nothing in these terms of use will:

1. Limit or exclude our or your liability for death or personal injury resulting from negligence;
2. Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
3. Limit any of our or your liabilities in any way that is not permitted under applicable law; or
4. Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use:

1. Are subject to the preceding paragraph; and
2. Govern all liabilities arising under the terms of use or the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(6) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

(7) Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(8) Variation

We may revise these terms of use from time to time. Revised terms of use will apply to our website’s use from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

(9) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

(10) Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(11) Exclusion of third-party rights

These terms of use are for the benefit of you and us and are not intended to benefit any third-party or be enforceable by any third-party. The exercise of our and your rights concerning these terms of use is not subject to any third-party consent.

(12) Entire agreement

Together with our privacy policy, these terms of use constitute the entire agreement between you and us concerning your use of our website and supersede all previous agreements in respect of your use of this website.

(13) Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the jurisdiction of the courts of England and Wales.

Datagraphic operates from two UK locations:

Datagraphic Group Limited (Reg No: 01215380) and Datagraphic Limited (Reg No: 02913191) are both registered in England at: Ireland Industrial Estate, Adelphi Way, Staveley, Chesterfield, S43 3LS.

Datagraphic uses three global initiatives to independently validate and transparently report our responsible business conduct. Our Triple Lock+ approach includes:

B Corp Certification

B Corp certification means Datagraphic has been independently verified to meet high standards of social and environmental responsibility, not just financial performance.

Find Datagraphic on the B Corp portal >

Science Based Targets initiative

Datagraphic’s near-term and net-zero carbon reduction targets are approved and validated by the SBTi, aligning with the latest climate science (warming limited to 1.5°C).

Find Datagraphic on the Target Dashboard > (search for ‘Datagraphic’)

UN Global Compact

Datagraphic has made the commitment to align operations with ten universal principles on human rights, labour, the environment, and anti-corruption, and to support the broader UN Sustainable Development Goals (SDGs).

View Datagraphic on the UN Global Compact dashboard >