Trusted, secure communications for policing operations

Aceni provides police forces with a smarter way to manage secure outbound communications. The hybrid mail platform integrates directly with existing case management systems such as StarTraq DOME and Clarity to give operations, compliance, and procurement teams centralised control over what is sent, to whom, and when.

The automated document workflows designed for high-volume, regulated policing environments replace manual mail processes, reduce manual handling, and support compliance obligations under the Data Protection Act 2018 and UK GDPR. Aceni credibly meets the procurement, security, and social value standards required by public sector frameworks.

Key benefits:

    • Automated document workflows
    • On-demand, scalable production with postage and print savings
    • Accessible formats produced through the same secure workflow
    • Available via RM6280 and G-Cloud frameworks

Scale without strain

Demand doesn’t always arrive evenly. A new camera deployment, a targeted enforcement campaign or a spike in offences can quickly increase the number of Notices of Intended Prosecution that need to be produced and dispatched.

For in-house operational teams, planning for demand spikes leads to stretching existing print capacity, managing consumable stock more tightly, and keeping ageing equipment running under pressure, all while the 14-day statutory deadline stays fixed.

Aceni Mail removes that pressure from the process. It connects directly with StarTraq DOME, Clarity and Niche, taking data from case creation through to print and dispatch without manual handling in between. When volumes rise, production simply follows. Nothing changes in the way teams work, and nothing needs to be added to absorb the increase.

The workflow stays consistent whether output is steady or at peak. That consistency is what keeps services compliant and prevents operational strain from building up in the background.

Key benefits

  • Scale output without increasing print infrastructure or in-house capacity.
  • Automate print and dispatch directly from StarTraq DOME, Clarity and Niche.
  • Maintain consistent production during peak demand while meeting statutory deadlines.

Security built for policing

Holding and processing information requires more than a secure system. Robust data security protocols require controls, processes and people that protect data throughout its entire journey. From the moment information enters the workflow to printing and dispatching a document, data integrity is essential.

Aceni is built around the security requirements of policing.  the Datagraphic UK production facilities is PASF-accredited, ISO 27001-certified, and Cyber Essentials Plus-verified, providing independent assurance that personal data is managed securely and in line with the requirements of the Data Protection Act 2018 and UK GDPR.

Every document is produced by BPSS-vetted staff within UK-based facilities, with full audit trails providing visibility across the production process. Alongside business continuity management through ISO 22301 certification and DPIA guidance as standard, forces have the assurance that security is maintained at every stage.

Key benefits

  • UK-based document production by BPSS-vetted staff.
  • Real-time document tracking throughout the production process to provide a full audit trail.
  • Certified security and continuity processes built around policing requirements.

Clients we work with

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Cut the cost of communications

Running in-house document production operations adds a layer of overheads that are rarely questioned. Maintenance running costs  of printers, franking machines and print servers, plus paper, ink, stationery, and time spent working through manual steps, which add to  cumulative operational costs.

When demand changes, in-house document production becomes harder to sustain. Capacity has to be built for peaks that may only happen occasionally, and the cost of keeping that capability ready can outweigh the value it delivers. On-demand hybrid mail from Aceni takes production out of the estate entirely and flexes with live volumes.

With automated workflows from case management through to dispatch, and access to bulk postal rates, forces reduce the operational weight of manual document production.  Efficient mailing processes with full control, transparency and governance across every document produced.

Key benefits

  • Remove the cost and maintenance of in-house print infrastructure.
  • Improve accuracy and governance with PAF address validation and full production audit trails.
  • Automate document production from case management through to dispatch.

Faster, simpler procurement

Bringing in a new communications supplier requires more than selecting a service. Supplier assurance, governance reviews and compliance checks all need to be completed before a contract can move forward. Each step in verifying suppliers adds significant time and demands greater resources from procurement teams.

Aceni Mail is pre-approved by government frameworks (G-Cloud and G-Cloud 15), meaning key assurance and risk management checks have already been completed. Forces can access a secure communications service through established procurement routes to ease the process of repetitive assessments and approval.

Beyond compliance, Datagraphic is independently recognised for its wider business practices. With B Corp certification, EcoVadis Platinum status, SBTi-approved targets and 311,000 kWh of solar generation across UK sites, forces can work with a supplier committed to responsible environmental and ethical performance.

Key benefits

  • Access Aceni through G-Cloud and G-Cloud 14 frameworks.
  • Work with an independently verified supplier committed to ethical and sustainable practices.
  • Reduce procurement effort with completed supplier assurance and compliance checks.
Datagraphic