Creating local impact through practical social value projects

How Datagraphic partnered with Newcastle City Library to improve digital access

At Datagraphic, we believe social value works best when it’s practical, local, and rooted in real need.

Through a successful working relationship with Newcastle City Council, we funded a Chromebook lending scheme at Newcastle City Library. The project was designed to remove digital barriers and support people in accessing education, employment, and connection as part of the ‘Get Newcastle Online’ digital inclusion programme already in place at the libraries. 

This collaboration shows what’s possible when organisations work together with trust and shared purpose.

The challenge

Digital access remains a significant barrier for many people.

Without a reliable device, everyday tasks such as applying for jobs, studying, or accessing essential services can seem out of reach. 

The library identified an increasing demand from individuals seeking employment, learners completing qualifications, and those who needed digital access to stay connected.

The partnership

Datagraphic has now funded 40 Chromebooks, which are now available through Newcastle City Library’s lending scheme.

The library manages the day-to-day running of the scheme, ensuring devices are accessible, supported and allocated where they are most needed. The digital skills team personally know many of their members and their specific needs, having worked with them previously.

This personalised approach keeps the project local, practical and sustainable.

The impact

So far: 

• The first 20 Chromebooks delivered as part of the pilot were fully booked, with a typical waiting list of around 10 individuals wanting to hire them.
• 2 weeks after the delivery of an additional 20 units, 32 out of 40 Chromebooks were already on loan.
• Most loans last 12 weeks.
• Some users have renewed multiple times.

Member feedback indicates that devices are primarily used for job searching and applications, studying and qualifications, and staying connected with family and support networks.

Initial concerns about connectivity have not transpired, as users have been able to access Wi-Fi without any issues. This demonstrates that the initiative has filled a much-needed gap in access to a device.

Library volunteers have also built confidence using the devices themselves, strengthening local digital skills.

Voices from the community

Piotr, a hiring member, said:

“Participating in the Chromebook lending scheme over the past three months has been a defining chapter in my personal and professional growth. My primary goal during this time was to complete my Level 2 Counselling course. With the support of this technology, I have officially passed the course.

This device allowed me to submit detailed applications and, crucially, provided the stability I needed for video interviews. Being able to sit down at a dedicated screen gave me the confidence to present myself professionally, knowing I had the right tools.

In my personal life, the Chromebook provided entertainment that helped me combat loneliness and offered resources that aided me in maintaining a healthy lifestyle. This scheme is far more than a simple equipment loan; it is an investment in people, and I am deeply grateful for the positive direction it has given my life.”

Another member, Abhishek, commented:

“The Chromebook has been very helpful for my daughters in their studies. One of my daughters is preparing for a major examination in the education system, and the Chromebook has helped her understand Maths and Chemistry concepts clearly and in detail, along with useful practice tests.

It has also been beneficial for my younger child in learning Maths.

And during their free time, they are able to relax by watching their favourite cartoons.”

What’s next

The library is now exploring how the scheme could support care leavers as they transition into work, education and independent living.

Demand remains high, and the impact continues to grow.

Why this matters

This project demonstrates what’s possible when local organisations work together with a shared purpose.

Social value doesn’t have to be complex. It starts with listening, responding, and trusting communities to use support in ways that matter to them. Our commitment to this project shows how meaningful social value is created through collaboration, trust and practical action.

This project works because it’s simple:

• A real need.
• A trusted local partner.
• Practical action.

When organisations work together with a shared purpose, small interventions can create lasting change.

Datagraphic: Supporting communities through practical action.