Do my customers/employees need an email address to see online documents? No. It helps for alerts when new documents are available to view online, but we can use other data for…
Can those who receive a printed/posted document also view it online? Yes. You can select to make the documents we generate available in print and online. Some clients actually send an…
How do my customers/employees know they have a document to view online? We deliver notification emails or text messages directly to your customers/employees to alert them when a new document is ready…
Do my documents have to be pre-merged? No. We take pre-merged letters and process them every day, but equally we receive lots of data files with templates…
How do you identify which files to print and which need to be presented online? We agree when scoping the project how to flag the data for our systems to recognise the correct distribution channel.
Can you take files from any system? Virtually yes. We work with XML, CSV, TXT, PDF, DOCX files and more from Payroll, Finance, HR, Marketing and Customer…
What do I need to use Aceni? A computer connected to the internet, with a web browser to be able to access Aceni applications online and for…
How long can the data be stored for? The length of time varies and is driven by the data type and project. We recommend to clients that we…
How do you protect Aceni from cyber-attacks? Aceni applications are regularly penetration tested by independent cybercrime experts.
How secure is Aceni and is it GDPR compliant? Very secure. Data and documents are uploaded over pre-agreed secure connections. The information is then securely hosted at our UK…
Is there a minimum order value? No. We can print and post or digitally deliver just one document, and response handle a single document for you…
