Careers at Datagraphic

Junior IT Support Technician

Job Title: Junior IT Support Technician
Jobs available: 1
Job Ref: JIST0326
Location: Datagraphic (On-site) Rugby, Warwickshire
Salary: £25,500 per year
Contract: Permanent | Full Time | 39 hours Monday to Friday
Start date: ASAP
Closing date: 15th April 2026

About the role

We are looking for an individual enthusiastic about IT and has a solid awareness of hardware, software, and networking. We are looking for a natural problem-solver with the technical ability to diagnose issues, minimise downtime, and maintain detailed documentation, all while keeping user satisfaction front and centre. Equally important are your soft skills; you will bring patience, empathy, and the ability to communicate clearly under pressure. If this sounds like you, we would love to hear from you.

Key responsibilities

• Assist in the provision of technical support for all users and IT infrastructure issues in the following environments: Office, Production, Hosting, and remote Workers
• Collaborate with the IT team to ensure the smooth operation and administration of IT systems at both sites.
• Participate in the implementation and maintenance of the organisation’s hardware and software systems.
• Assist in the installation, configuration, and testing of new IT systems as required.
• Maintain up-to-date documentation for IT infrastructure and user guide materials.
• Contribute to the continuous improvement of IT service delivery across the organisation.

Requirements

You’ll thrive in this role if you:

• Strong communication and interpersonal skills to effectively liaise with users and other IT team members.
• Strong understanding of IT fundamentals, including operating systems, networks, and common applications.
• Ability to work well under pressure, manage multiple tasks, and prioritise work accordingly.
• Excellent problem-solving skills and the ability to think creatively to resolve technical issues.
• Passion for staying up-to-date with the latest IT trends, technologies, and best practices.
• Willingness to learn, grow, and take on increased responsibilities as the role evolves.

Benefits

• 22 days holiday allowance, rising with service to 25 days, plus bank holidays (and your birthday extra too!)
• Health cash plan (includes wellbeing, lifestyle, and insurance services/discounts)
• Electric vehicle salary sacrifice scheme
• Two paid days a year, volunteering allowance
• Ongoing training and support with your career based on our progression framework, regular reviews and mentoring opportunities
• Working for a B Corp certified organisation, focused on operating morally and responsibly

About Datagraphic

Datagraphic is a leading UK supplier to public sector organisations and private enterprises, helping teams automate and digitally transform their document processes with flexible and secure online, print and post solutions.

We are an equal opportunity employer committed to diversity and inclusion, offering a supportive environment where you can develop your skills and advance your career.

As a certified B Corp, participant in the UN Global Compact and signatory of the Climate Pledge, we care about people, the planet, our communities and our partners and invite you to join us to be part of a team that balances profit with purpose to use business as a force for good and drive positive change.

How to apply

Apply now and take the next step in your career.

Send your CV and a cover letter quoting reference JIST0326 by email to jobs@datagraphic.co.uk 

Closing date: 15th April 2026.

Please note: You must have the Right to Work in the UK, and if we extend an offer to you, a DBS check will be required due to the nature of our work.

We are not accepting applications from recruitment agencies for this role.

We also reserve the right to close vacancies earlier than the dates shown above if we receive sufficient applications.