Lower mailing costs for shrinking budgets

Cutting costs is a constant challenge for councils and local authorities, but reducing communication budgets is not the answer. The real cost isn’t just paper and postage – it’s the delays, manual work, and reputational risk caused by outdated, resource-heavy processes.

You need a way to deliver council tax bills, benefit letters, arrears notices, and electoral communications at a lower cost without compromising compliance or accessibility.

Our multichannel communication platform, Aceni, automates document production and delivery across print, email, SMS, and secure portals:

• Switch to more cost-effective channels instantly, such as a secure digital envelope or a printed tracked letter.
• Send GDPR-compliant messages in seconds.
• Maximise citizen engagement whilst reducing print runs and postage spend.

Whilst digitising payroll and financial communications, such as digital payslips with Epay, can:

• Reduce postage costs of sending printed payslips or P60s.
• Accelerate delivery irrespective of geographical location.
• Reduce backlogs and free up payroll or HR resources for higher-value work.

Integration made simple

Legacy processes. Siloed workflows. Manual exports, uploads and data duplication. Integration delays and complex third-party data from systems such as Capita, Northgate, or Civica. All of which slows down the implementation of an effective solution.

Aceni bridges the gap. Built with public sector systems in mind, to

• Integrates directly with your current infrastructure to take data from your systems and deliver communications in real-time.
• Eliminate redevelopment or replacing systems.
• Work with your existing processes and formats to create a smarter workflow.

Epay also integrates easily with finance, HR, and payroll systems to provide secure self-service access to documents 24/7 to reduce queries and enable teams to focus on higher-priority work.

You’re not just upgrading your systems – you’re extending their capability without breaking your budget or workflow.

Faster, easier procurement process

Choosing a supplier isn’t just about ticking boxes; it’s about protecting public funds, meeting citizen expectations, and providing long-term value. In the public sector, procurement scrutiny never really stops, and you’re expected to deliver compliance and transformation.

Available through recognised public-sector procurement frameworks, our solutions meet high-performance, security, scalability, and service support standards, making them easier to procure with minimal risk.

• Available on frameworks to simplify procurement and reduce lead times.
• Fully auditable with every action logged for governance and assurance.
• Compliant by design to meet security, GDPR, and data handling standards.
• Aligned with KPIs that support operational efficiency and transformation goals.

With Aceni and Epay, procurement and transformation teams get future-ready platforms that meet today’s compliance demands – without adding complexity or risk.

A reliable partner

For many organisations, supplier management feels clear during onboarding, but when it comes to day-to-day, time is wasted with manual adoption and monitoring the budget.

The result? Teams waste time compiling reports, adoption issues go unnoticed, and performance insights arrive too late to make a difference. Static reviews don’t give you the real-time picture you need to stay ahead.

‘Onboarding’ and ‘going live’ don’t mean “optimised,” and reports don’t equal accountability.

In fact, many organisations admit that without ongoing visibility, they struggle to measure ROI and risk missing service-level obligations — a challenge that grows as services scale across multiple departments.

Datagraphic changes that:

• Real-time visibility – dashboards, audit trails, and reports track usage, delivery, and performance continuously.
• Proactive reviews – regular service reviews keep goals aligned and prevent issues before they escalate.
• Dedicated partnership – a team that understands the pressure of your role and stays engaged beyond onboarding.
• Scalable support – whether for a single department or multiple services, we grow with your needs.

With Aceni and Epay, you’re not just buying software – you’re gaining a service partner accountable to your KPIs and responsive to your citizens’ needs.