Current Datagraphic COVID-19 status – We are open.
Week commencing 18th May 2020, there is no impact from COVID-19 to the services of Datagraphic Limited or Datagraphic Group.
Published 11th May 2020
Our business continuity plan has been extended to take measures to provide a COVID secure workplace for employees who are unable to work from home. And we are supporting those who can work from home to do so.
We have been busy on-boarding a lot of new clients to our Aceni Hybrid Mail and Epay applications. The team have been setting up these clients in 48 hours and making sure there is the resource in our systems to meet the increasing demand.
The whole team are working hard and continue to meet our clients’ SLAs.
Thank you to everyone for their continued support of our business.
Published 21st April 2020
A video update on Datagraphic’s response to Coronavirus.
Published 9th April 2020
We are continuously reviewing technical and production capacity and our business continuity plans. These continue to work well, and we are open for business again today with no reported issues.
Any staff that can work from home continue to do so, with a core team of essential workers at our production and distribution centres.
Published 30th March 2020
Our Business Continuity plans continue to hold up well during this outbreak.
Last week we met all Service Level Agreements (SLAs) and we continue to work hard as a team to support our customers with essential communications.
We are constantly monitoring our production environment and taking every possible measure to protect our team.
In response to the UK government’s announcement on the 23rd March 2020, that people should stay at home – unless their work absolutely cannot be done at home – here is clarification on Datagraphic’s position.
As of Tuesday 24th March 2020 only essential members of Datagraphic‘s workforce are attending work on a daily basis. These are workers, unable to work from home. Those involved in:
- the production and distribution of essential transactional and advice communications for key industries including:
- Financial services
- the production and distribution of cheques for expected payments
- the distribution of legally required payslips and P60s for the payroll industry
- in support of the data and IT infrastructure to deliver the vital communications above
- a senior management role, providing safe guarding and support to other essential workers defined above
We have taken every practical step to increase hygiene routines and support essential workers with social distancing, including split shift working to minimise contact.
All our other teams are functioning as normal, all be it from the safety of their own homes.
We would like to thank all our customers and employees for their continued support during this time of national crisis.
Published 22nd March 2020
Datagraphic produces essential documents, as:
- an approved C&CCC supplier to the Financial Services sector
- part of the UK payroll industry: delivering millions of payslips and P60s
- a supplier of patient communication letters for NHS trusts
As such, Datagraphic employees are considered essential workers during the response to COVID-19.
To ensure we protect our essential workers and keep producing these vital documents, here are our plans to maintain a full workforce in the production centre.
Measures we have in place include:
- re-allocating the night shift to day time working: to provide contingency should employees need to self-isolate.
- ensuring our customer services and management teams (many of whom have worked in production before) have up to date skills to provide further cover.
We are also in regular contact with our mail service providers, Whistl and Royal Mail. Each have robust Business Continuity plans to continue the delivery of mail.
In addition, measures implemented last week (for our customer services and IT teams to work from home and split team working) are functioning well.
There is currently no impact from COVID-19 to the services of Datagraphic Limited or Datagraphic Group. We continue to operate to business-as-usual standards.
Published 17th March 2020
Following the UK government’s advice on Monday 16th March 2020, we have now implemented the following business continuity measures:
- Customer services and data teams are now following split team working patterns.
- Back-office staff, who can work from home have been advised to do so.
Published 13th March 2020
A summary of Datagraphic’s response to COVID-19.
As a provider of business-critical communications, at Datagraphic we have comprehensive business continuity plans. In recent weeks, we have been testing these plans in response to COVID-19.
Following the UK government’s announcement – of a move to the ‘Delay’ phase of its COVID-19 planning – we want to share with you details of our response to COVID-19.
Active Incident Management for COVID-19
In changing situations like this, agility is vital. We have a team of key personnel at Datagraphic monitoring COVID-19 updates. We are following guidance from the UK government, regulatory agencies and health professionals. As advice changes, we are ready to fast track decision making via our leadership team.
We have key personnel coordinating internal roles and responsibilities during this outbreak. Should this team fall ill, or be unable to carry out their responsibilities, we also have a backup team.
Plans to minimise business disruption from COVID-19
We aim to deliver as near to ‘business as usual’ services as possible during this outbreak. We have tested preparations for office closures, production limitations and critical service disruptions.
Should we need to restrict access to our offices, we have secure remote connections to our business systems: allowing staff to work-from-home. Phone lines can also divert to avoid disruption to inbound call handling.
COVID-19 impact on travel and business meetings
To reduce the risk of infection we have restricted travel and meetings. Travel to, from or through COVID-19 affected countries is suspended. Non-essential UK travel is under review.People returning from any country affected by COVID-19, must self-isolate for at least 14 days.
Face-to-face meetings are, where practical taking place using video or telephone conference channels.
Measures to protect our production centre
Restrictions in our production centre now stop access by non-essential visitors and suppliers.
Should production personnel be ill or unable to complete their duties, we have extra staff cross-trained to operate equipment and to complete customer orders.
In the event that our production centre is significantly affected by COVID-19, we would invoke our incident/recovery protocols. This ensures that our business operations continue if our primary physical space is unavailable.
We are also monitoring raw material supplies. Where possible we have extra stocks: so production can continue should supply chains lengthen.
Suppliers, couriers and visitors to our sites are being asked to follow our strict hygiene guidance and risk assessments.
Our IT infrastructure and web-based applications have resilience built in. Our system virtualisation and replication processes make sure services continue: should the primary resource not be available.