No. We can print and post or digitally deliver just one document, and response handle a single document for you too.
Yes, but designed to your needs. The complexity of your project often defines the type and length of contract. For example a customer using Aceni to automate the printing of a hundred documents a month might opt for a ‘pay-as-you-go’ arrangement. But an Enterprise transmitting data for print and digital communications across many departments, might like the security of a 3 year contract.
There are no license fees, Aceni is Software-as-a-Service and you pay for each document you upload/print not per user or document viewed.
We tailor Aceni pricing to your needs. Some customers spend just a few hundred pounds each year, others hundreds of thousands. A typical cost breakdown consists of:
There is no software to buy, consultancy fees to pay or hardware to purchase so the cost of set-up and ownership is very competitive.
Yes. You can upload your payroll file and choose to present payslips whenever you are ready to. Employees will instantly receive an email or text notification to let them know the new document is ready to view.
Yes. Most mortgage providers and banks accept epayslips as proof of earnings without employees having to print a copy.
Epay can be accessed from any location in the world at any time where the employee has an internet connection.
Yes. Whether you opt to present payslips via a PDF or an interactive webpage (HTML), employees will be able to print the information. But, if employees do this, we encourage them to keep the printed copy in a safe place.
Most of our clients tend to opt for a 90 day period. But this is flexible to suit your organisation and your GDPR requirements.
We have resources available for our customers to help them communicate to employees about the move to online payslips. For example we have email, text and letter templates, posters and short video demonstrations.
We can also provide advice on how other organisations have successfully communicated to their employees about using Epay.
You can present any employee facing document online via Epay. Here are some examples: payslips, P60s, P45s, P11Ds, timesheets, reward statements.
With Epay there are no lengthy software change projects and no capital costs, so you can be up and running in weeks and seeing results in as little as 4 months.
A secure online portal that presents past and present employee documents in one place, Epay offers employees quick and easy access from any device, any location and at any time. What’s more with the option to automate the printing of documents for employees that can’t access online, Epay brings with it an unrivalled multi-channel experience for everyone.
Yes we produce large format documents and offer braille versions.
Aceni offers options to track documents during the production and delivery processes and audit reports to help you with controls and compliance.
Lots. Beyond standard contact details we can create dynamic documents in print and online that use different images, different blocks of content, varying enclosures. Our implementation experts can guide you through the options.
Yes. No problem.
Overseas organisations sending mail to the UK can also benefit. Documents can be uploaded anywhere in the world for printing and mailing locally in the UK: saving time and money.
Yes. We recommend;
Documents 80 pages and over are packed as needed and sent by next day packet post or courier.
Yes you can. We do however recommend our ‘white-paper’ solution. We print your letterhead and document content at the same time, so you no longer need expensive letter headed paper. This cuts your stationery expenditure and the cost to ship and store letterhead paper.
You can supply envelopes with your return address on or we can use ours and manage the returns for you.
Our strength is delivering communications that are expected by your employees, customers or suppliers. These are documents, usually A4 in size, but not exclusively, that need to arrive by a given time. They contain personal, sensitive or transactional information so you need to entrust them to a supplier that is focused on data security and can deliver them quickly: online and by print and post. That’s us.
Lots. We’re very personable and at the end of the phone or email should you need us. Support is tailored to your project. We have dedicated account managers and experienced implementation teams to guide you at every stage. Features like live chat are also very popular with 98% of people getting answers to their questions and back to work in under 5 minutes.
Days or weeks. If you have a simple print project and call today, you could be sending and saving with Aceni tomorrow. For projects that need a secure branded web portal and/or complex print projects with different configurations and enclosures, that needs longer to scope and deliver. In these cases we will always take time to understand your needs and provide an accurate timescale.
Aceni is a secure, complete multichannel communications platform and document automation service for your outbound and inbound customer communications. It enables you to automate, control and manage the production, distribution and processing of time-critical customer and employee letters and information, via one or many channels of your choice: print and online.
You gain powerful document automation options through Aceni’s cloud-based software and remove manual tasks, as our high-speed, GDPR compliant UK production centre processes your outbound and inbound communications.
The simplicity of this multichannel communication system means that, whether you’re communicating via web, print, hybrid mail, email or text, you can control everything through Aceni.
No. You only pay for the documents you upload and print: not the number of people using Epay.
Epay is not an out-of-the-box solution, it’s configured for your needs and budget, so we don’t have fixed prices. But to give you an idea of the costs and the savings that can be achieved we’ve provided real examples of Epay projects on our Epay Pricing page.
Yes definitely. We will work with you to understand your requirements and guide you through the process. During the planning stage, key factors such as inbound mail volumes, document types you receive, what you would like to capture, will be covered to optimise the service you receive. A unique PO Box will be set up as part of the implementation.
Yes. In fact we have a number of clients that use Epay this way. Many choose this method to encourage employees to visit the benefit and reward platform, or self-service portal.
Payroll files can be uploaded within minutes. Even large payroll files can be uploaded in less than 15 minutes.
Yes they can easily create a shortcut on their device home screen, which opens the Epay web link. We have video guides to show employees how to do this.
We don’t believe email is a secure channel of communication. That’s why we use it for notifications and alerts, but will never attach an employee facing document that contains sensitive personal data.
We deliver notification emails or text messages directly to your employees to alert them when a new document is ready to view online.
We agree with you when implementing Epay how to flag the data for our systems to recognise the correct distribution channel, whether that be print or online.
Yes. We have worked with countless different payroll systems over the years. For example, SAP, Midland HR, Northgate, Sage Snowdrop KCS, ADP. The list goes on.
As per the GDPR, employee data should only be stored for as long as is needed for processing.
All data we process is hosted securely in the UK.
Very secure. Employee data and documents are uploaded over pre-agreed secure connections. The information is then securely hosted at our UK data centres and/or printed and mailed from our ISO27001 accredited and GDPR compliant UK production centre.
To access their pay documents, employees have to login through a two-level process. There is also strict access levels for administrators.
Aceni is not available on any app store. But when your customers/employees login to view documents generated online with Aceni, they will see a site optimised for mobile devices and they can easily save a shortcut for the Aceni web portal to their mobile device screen for quicker access.
We don’t believe email is a secure channel of communication. That’s why we use it for notifications and alerts, but will never attach a document that contains sensitive personal data.
No. It helps for alerts when new documents are available to view online, but we can use other data for username and password information.
Yes. You can select to make the documents we generate available in print and online. Some clients actually send an online version first and set triggers to send a print copy only if the online version isn’t viewed.
We deliver notification emails or text messages directly to your customers/employees to alert them when a new document is ready to view online.
No. We take pre-merged letters and process them every day, but equally we receive lots of data files with templates and lookup tables and provide the document generation as well as production.
We agree when scoping the project how to flag the data for our systems to recognise the correct distribution channel.
Virtually yes. We work with XML, CSV, TXT, PDF, DOCX files and more from Payroll, Finance, HR, Marketing and Customer Service systems. You can send a test file without making any commitment to buy and we’ll give you an indication of whether the data is useable.
A computer connected to the internet, with a web browser to be able to access Aceni applications online and for data transfer. That’s it.
There is no software to download and install: making deploying and maintaining Aceni across teams a breeze.
The length of time varies and is driven by the data type and project. We recommend to clients that we only store data for as long as is needed for processing and to comply with any applicable legislation.
Aceni applications are regularly penetration tested by independent cybercrime experts.
All client data we process is hosted securely in the UK.
Very secure. Data and documents are uploaded over pre-agreed secure connections. The information is then securely hosted at our UK data centres and/or printed and mailed from our ISO27001 accredited and GDPR compliant UK production centre.